Press Release - MAY 13, 2019

Interactive Webinar Highlights Posted for “The Future of Claims Management”

 Lee McDonald
Group Vice President, Publication and News Services
+1 908 439 2200, ext. 5561


OLDWICK - MAY 13, 2019
Viewers can access highlights from an AM Best webinar sponsored by LexisNexis Risk Solutions to learn how technology, artificial intelligence and other factors are impacting the way insurers think about and manage the claims process today and for years to come.

Panelists included:

  • Bill Brower, vice president, product management, claims, LexisNexis Risk Solutions;

  • Larry Danielson, principal, national insurance technology practice, Deloitte; and

  • Deniz Cultu, leader of the property casualty claims team, McKinsey & Company.

The video-based interactive presentation is available here. The webinar was compiled into the following stand-alone segments:

1. Moving to Virtual Claims

2. Fewer Touches, Higher Customer Satisfaction

3. Meeting the Customer on Their Terms

4. Adapting to Generational Change

5. Leveraging Virtual Communications

6. First Steps on the Path to Virtual Claims

7. Making Data Useable

8. Building the Talent Pipeline

9. Making Sense of Sensors

10. Harnessing the Cloud

11. Moving Beyond Fear The Action Imperative

12. From Little Building Blocks Bigger Claims Grow

AM Best is a trusted source of insurance market insight and data, and the only global credit rating agency with a unique focus on the insurance industry. Best’s Credit Ratings are a recognized indicator of insurer financial strength and creditworthiness.