AM Best


Interactive Webinar Highlights Posted for “Is 2020 the Tipping Point for Virtual Claims Handling?”


CONTACTS:

Lee McDonald
Group Vice President, Publication and News Services
+1 908 439 2200, ext. 5561
lee.mcdonald@ambest.com


FOR IMMEDIATE RELEASE

OLDWICK - SEPTEMBER 21, 2020 11:47 AM (EDT)
Viewers can access highlights from an AM Best webinar sponsored by LexisNexis® Risk Solutions to learn how claims departments can utilize data and analytics to improve the transition to the new normal.

Panelists include:


  • Bill Brower, vice president auto claims, LexisNexis Risk Solutions;

  • Anne Warner, vice president, auto claims, USAA; and

  • Dean Peasley, senior vice president & general manager, Liberty Mutual Insurance.

The video-based interactive presentation is available here. The webinar was compiled into the following stand-alone segments:


  • Defining Virtual Claims;

  • Toward a Touchless Claims Future;

  • A Time for ‘Aggressive Innovation;’

  • Real Life Rewrites Books and Claims;

  • No Advance, ‘Allow Progress Over Perfection;’

  • No Final Changes in the New Claims Environment;

  • Building the Virtual Claims Workflow;

  • Customers Hate Surprises;

  • The Unsung Pillar in a Great Claims Experience, Accuracy;

  • Heading Off Virtual Fraudsters;

  • Virtual, Touchless, Traditional, Thriving in an Omnichannel World;

  • For Virtual Claims, It’s a Short Step to the Commercial World; and

  • ‘Our Member Experience Can Be No Greater than Our Employee Experience.

The complete video replay for this event is also available now.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in New York, London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City.