On Demand

^AMBestTV at RIMS: ‘You Cannot Underwrite Behind a Desk,’
Says Risk Manager Panel

A panel of risk managers from companies ranging from Red Bull to Chik-fil-A discuss how insurers must listen to their clients. Lance Ewing, executive vice president, global risk management and client services, Cotton Holdings; Shannon Gardner, executive director, enterprise risk management, Chick-fil-A; Kristen Peed, director, corporate risk management, CBIZ Inc. and Simon Keshishian, senior director of risk management, Red Bull, spoke with ^AMBestTV at the 2019 RIMS Annual Conference & Exhibition in Boston. (April 30, 2019)

Travelers’ Ives: Virtual Reality Helps
Patients Manage Pain Without Opioids

Rich Ives, vice president of claims for Travelers, said virtual reality can be used to help injured workers cope with pain and recover from surgery without pharmaceuticals. In workers’ comp, predictive analytics also can be used to change outcomes by signaling the need for early intervention in a claim, Ives said. He spoke with ^AMBestTV at the 2019 RIMS Annual Conference & Exhibition in Boston. (April 29, 2019)

Adjusting Company SVP Kaminski: Site Access
Delays Add to ‘Loss Creep’

Danielle Kaminski, senior vice president and chief commercial officer, Charles Taylor Adjusting, said claim activity is up for several sectors, including renewable energy, crisis management, product recall and cyber. Kaminski spoke with ^AMBestTV at the Risk and Insurance Management Society’s annual conference in Boston. (April 29, 2019)

CoverWallet’s Berenguer: Successful Companies
Are Morphing Into Tech Firms

Inaki Berenguer, CEO and co-founder, CoverWallet, said the startup is aimed at the small-business insurance sector. He spoke with ^AMBestTV at Philly I-Day 2019 in Philadelphia.(April 10, 2019)

AM Best’s Thomas: UK Non-Life Outlook
Based on Political Uncertainty, Performance

Catherine Thomas, senior director of analytics, AM Best, said the market segment outlook remains negative for the U.K. non-life sector, pending improvements in technical performance and developments in regulatory and political issues. (April 8, 2019)

AM Best’s Botelho: Spanish Insurers
Turn to Tech to Enhance Reach and Control Costs

Jessica Botelho, senior financial analyst, AM Best, said insurers in Spain are using technology to combat limited growth opportunities in domestic markets and political risk in Latin America. (March 25, 2019)

Chatbots for Interaction,
Devices and Data

^AMBestRadio presents discussions on software applications and the use of connected devices.

Insurers Are Using More Chatbots

Jeff Goldberg, executive vice president of research and consulting, Novarica, discusses how software applications are being used by insurers for customer interaction.

The Institutes’ Frappolli: In the IoT World, Data
Matters As Much as Devices

Marty Frappolli, senior director of Knowledge Resources, The Institutes, said insureds will benefit from connected devices, and insurers will also benefit from what they learn by deploying those devices.