AM Best

OCTOBER 04, 2022 08:18 AM (EDT)

AM Best’s Webinar: How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction

 Lee McDonald
Group Vice President, Publication & News Services
+1 908 439 2200, ext. 5561


OLDWICK - OCTOBER 04, 2022 08:18 AM (EDT)
AM Best will host a complimentary webinar, titled, “How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction,” sponsored by LexisNexis Risk Solutions, on Tuesday, Oct. 18, 2022, at 2:00 p.m.( EDT). Carriers are laser-focused on customer satisfaction and each claims experience yields a different result. Where is the industry delivering for customers? Where are we falling short? Join us for insights into these questions and more.

In this one-hour webinar, a panel of insurance industry experts, data scientists and technologists will uncover trends, relationships, and even some surprises, as we marry insights with compelling consumer data. We will show where we excel as an industry, where we fall short and on which strategic areas to focus your CSAT efforts. Register today:

Join this webinar to:

  • See macro trends in the automobile claims space and the factors impacting them.

  • Uncover consumer-reported pain points that drive down CSAT scores.

  • Listen to discussions and perspectives into reasons for claims attrition.

  • Learn more about strategies that create exceptional auto claims experiences that satisfy your customers.

Panelists include:

  • Tanner Sheehan, vice president and general manager claims, LexisNexis Risk Solutions;

  • Jeff Gagnon, vice president, department of service center operations, Amica Mutual Insurance; and

  • Carey Geaglone, senior principal, Aite-Novarica Group.

Attendees can submit questions during registration or by emailing The event will be streamed in video and audio formats, and playback will be available to registered viewers shortly after the event.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City.