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AM Best Webinars
Panel to Discuss How Imagery Models Can Create a More Consistent Picture of Risk

Professionals also explore the relationship between the claims experience and customer satisfaction and examine the state of the surplus lines sector.
  • October 2022

Streaming Live

How Imagery Models Are Delivering Ground Level Truth for Underwriting Risk

Carriers know that in-person inspections for underwriting the interior and exterior of a structure can be time-consuming and expensive. However, Home and Commercial insurers are discovering the advantages of using imagery models in their underwriting processes. Imagery models can help improve risk selection through the identification of existing risks, hazards, and property conditions as well as provide insights into insured-to-value ratios and replacement costs by assessing building materials and quality. In addition, imagery models can be used to analyze millions of properties to provide a risk assessment for entire geographic areas. In this webinar, a panel of insurance analytics experts will discuss how using aerial and ground-level imagery can create a more consistent and reliable picture of risk, limiting human error that can lead to misclassifications, elevated costs and higher risk. Participants include Andrew Melkonian, principal data scientist, LexisNexis Risk Solutions; Elan Ding, senior data scientist, LexisNexis Risk Solutions; and Brian Keller, vice president of AI and Engineering, Flyreel, part of LexisNexis Risk Solutions. This complimentary AM Best Webinar is sponsored by LexisNexis Risk Solutions.

Thursday, Oct. 6, 2 p.m. ET.

How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. A panel of insurance industry experts, data scientists and technologists will uncover trends, relationships -- and even some surprises -- as we marry insights with compelling consumer data. See macro-trends in the auto claims space and the factors impacting them; uncover consumer-reported pain points that drive down CSAT scores; listen to discussions and perspectives into reasons for claims attrition; and learn more about strategies that create exceptional auto claims experiences that satisfy customers. We’ll show where we excel as an industry, where we fall short and which strategic areas to focus your CSAT efforts. Panelists will include Tanner Sheehan, VP and GM, Claims, LexisNexis Risk Solutions; Jeff Gagnon, VP, Department of Service Center Operations, Amica Mutual Insurance; and Carey Geaglone, senior principal, Aite-Novarica Group. This complimentary AM Best Webinar is sponsored by LexisNexis Risk Solutions.

Tuesday, Oct. 18, 2 p.m. ET.

AM Best's Webinar - Working Together to Mitigate Nat Cat Risk in Challenging Climate Times

As climate change continues to affect weather patterns and cause more natural disasters and severe weather events, insurers, brokers, regulators and insureds need to understand the role of risk mitigation in preventing and reducing the impact of these events. According to the National Institute of Building Sciences, mitigation saves $13 per $1 invested. In this one-hour presentation, a panel of insurance, technology and engineering experts will explore real-world ways of mitigating natural catastrophe risk to help save lives and money. Participants will include Anne Cope, chief engineer, Insurance Institute for Business & Home Safety; Maurice Marvi, property loss control expert, Munich Re Specialty Insurance; and John B. Riggs, CTO & SVP, Applied Technology Solutions, HSB. This complimentary AM Best Webinar is sponsored by Munich Re.

Tuesday, Oct. 25, 2 p.m. ET.

IMCA/AM Best Marketing Leader Lunch with Baldwin Risk Partners’ Rich Tallo

In a live, interactive roundtable discussion, Rich Tallo, chief marketing officer at Baldwin Risk Partners, will discuss branding; how marketing is evolving to meet customers’ changing expectations; opportunities and challenges in business-to-business versus business-to-consumer marketing; attracting the next generation of marketing talent to the insurance industry; and uncovering the keys to success in digital marketing. Other panelists will include Peter van Aartrijk, principal, Aartrijk, and IMCA CMO Council member; Lee McDonald, group vice president, AM Best; and Lori Chordas, senior associate editor, AM Best TV. This is a joint presentation of the Insurance Marketing & Communications Association (IMCA) and AM Best.

Friday, Oct. 28, 12 p.m. ET.

On Demand

AM Best's Webinar - Inside Today's Surplus Lines Market

A panel of industry leaders in the surplus lines sector of the U.S. insurance market reviews the market as well as highlights of a new report on that sector. Panelists include Bryan Clark, president, Wholesale & Specialty Insurance Association and Gorst & Compass Insurance; Brady Kelley, executive director, WSIA; David Blades, associate director, industry research & analytics, AM Best; Lou Levinson, president and chief executive officer, Lexington Insurance Co.; Wendy Houser, chief territory officer, West, Markel; and David Obenauer, chief executive officer, CRC Group. This complimentary AM Best Webinar was co-sponsored by the WSIA Education Foundation and Lexington Insurance Co.


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