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AM Best Webinars
Panel to Discuss the State of the Workers’ Compensation Market

Professionals also discuss how insurers are readying for attitudinal shifts in the courtroom as well as how they can prepare for economic downturns.
  • November 2022

Streaming Live

AM Best's Briefing - The Workers' Comp Market: What to Expect in the Year Ahead

Senior AM Best analytical staff and leading industry experts will explore the state of the workers' compensation market and emerging trends in underwriting, reserving and claims. Topics of discussion will include the effects of inflation on the current claims environment and reserves; the impact of economic and unemployment challenges on the workers' compensation market; pricing; and the use of machine learning and artificial intelligence in pricing, claims and reserving. Moderator Sridhar Manyem, director, AM Best, will be joined by panelists Richard Ives, vice president, Travelers; Brijesh Kumar, founder & CEO, 4aiSoft; and Gordon McLean, senior financial analyst, AM Best.

Monday, Nov. 7, 1 p.m. ET.

Generational Effects on Juries and Litigation Outcomes

Juries are expected to increasingly reflect the perspective of post-baby boomers, many of whom don't share their parents' views on corporate conduct, social responsibility and appropriate redress. This panel discussion will focus on how insurers are preparing for these attitudinal shifts, including changes in how they present, manage cases and communicate. Participants will include Peri Alkas, insurance and reinsurance partner, Phelps Dunbar LLP; Michon Spinelli, partner, Ropers Majeski; and Lorie Sicafuse, Ph.D., litigation consultant, Courtroom Sciences Inc. This complimentary AM Best Webinar is hosted by Best's Insurance Professional Resources.

Wednesday, Nov. 9, 2 p.m. ET.

How Insurers Can Navigate Economic Downturns Through Modern Product Management

In today’s dynamic markets, carriers with best-in-class speed to market and customer experience will win. Carriers can leverage modern product management practices and platforms to continually drive responses to product, underwriting, marketing, economic, and pricing challenges. Carriers who struggle to understand where to cut and where to invest in a recessionary environment can diminish their growth trajectory for three years post-recession. During this webinar, we will review how the right data, processes, and technology can help you address the three types of dangers and related costs from sub-optimal reactions to market conditions and the eight dimensions of product management excellence and how to master them all, as well as how to drive best-in-class user experience into the carrier’s product management process. We will share a case study that demonstrates that carriers can improve combined ratios by 1.5 to 3.0 and grow direct premiums by 10% to 15% in positive economic environments. In recessionary environments, we see that best-in-class carriers show starkly different results starting with the recession and continuing for more than three years after the recession. Panelists will include Ajish Gopan, vice president & global head, Insurance Insights & Data, Capgemini; Tim Hyman, enterprise chief underwriting officer-auto, American Family Insurance; Rajesh Iyer, global head, AI & machine learning, Financial Services Insights & Data, Capgemini; Marty Ellingsworth, executive managing director, P&C Insurance Intelligence Group, J.D. Power; and Adil Khan, assistant vice president, Data Science, CNA Insurance. This complimentary AM Best Webinar is sponsored by Capgemini.

Thursday, Nov. 17, 2 p.m. ET.

On Demand

How Imagery Models Are Delivering Ground Level Truth for Underwriting Risk

Carriers know that in-person inspections for underwriting the interior and exterior of a structure can be time-consuming and expensive. However, home and commercial insurers are discovering the advantages of using imagery models in their underwriting processes. Imagery models can help improve risk selection through the identification of existing risks, hazards, and property conditions as well as provide insights into insured-to-value ratios and replacement costs by assessing building materials and quality. In addition, imagery models can be used to analyze millions of properties to provide a risk assessment for entire geographic areas. In this webinar, a panel of insurance analytics experts discuss how using aerial and ground-level imagery can create a more consistent and reliable picture of risk, limiting human error that can lead to misclassifications, elevated costs and higher risk. Participants include Andrew Melkonian, principal data scientist, LexisNexis Risk Solutions; Elan Ding, senior data scientist, LexisNexis Risk Solutions; and Brian Keller, vice president of AI and Engineering, Flyreel, part of LexisNexis Risk Solutions. This complimentary AM Best Webinar was sponsored by LexisNexis Risk Solutions.

How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. A panel of insurance industry experts, data scientists and technologists uncover trends, relationships--and even some surprises--as we marry insights with compelling consumer data. See macro-trends in the auto claims space and the factors impacting them; uncover consumer-reported pain points that drive down CSAT scores; listen to discussions and perspectives into reasons for claims attrition; and learn more about strategies that create exceptional auto claims experiences that satisfy customers. We show where we excel as an industry, where we fall short and which strategic areas to focus your CSAT efforts. Panelists include Tanner Sheehan, VP and GM, Claims, LexisNexis Risk Solutions; Jeff Gagnon, VP, Department of Service Center Operations, Amica Mutual Insurance; and Carey Geaglone, senior principal, Aite-Novarica Group. This complimentary AM Best Webinar was sponsored by LexisNexis Risk Solutions.

Working Together to Mitigate Nat Cat Risk in Challenging Climate Times

As climate change continues to affect weather patterns and cause more natural disasters and severe weather events, insurers, brokers, regulators and insureds need to understand the role of risk mitigation in preventing and reducing the impact of these events. According to the National Institute of Building Sciences, mitigation saves $13 per $1 invested. In this presentation, a panel of insurance, technology and engineering experts explores real-world ways of mitigating natural catastrophe risk to help save lives and money. Participants include Anne Cope, chief engineer, Insurance Institute for Business & Home Safety; Maurice Marvi, property loss control expert, Munich Re Specialty Insurance; and John B. Riggs, CTO & SVP, Applied Technology Solutions, HSB. This complimentary AM Best Webinar was sponsored by Munich Re.

IMCA/AM Best Marketing Leader Lunch with Baldwin Risk Partners’ Rich Tallo

During this roundtable discussion, Rich Tallo, chief marketing officer at Baldwin Risk Partners, talks about branding; how marketing is evolving to meet customers’ changing expectations; opportunities and challenges in business-to-business versus business-to-consumer marketing; attracting the next generation of marketing talent to the insurance industry; and uncovering the keys to success in digital marketing. Other panelists include Peter van Aartrijk, principal, Aartrijk, and IMCA CMO Council member; Lee McDonald, group vice president, AM Best; and Lori Chordas, senior associate editor, AM Best TV. This was a joint presentation of the Insurance Marketing & Communications Association (IMCA) and AM Best.

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